I'm Leo Lopez.
They Call Me That Call Center Guy.

Builder. Operator. Advisor. And yeah, I've heard all the call center jokes.

The Short Version

I'm an LA native with 25+ years in CX and contact center operations. I've built teams for eComm brands, SaaS companies, subscription services, and everything in between.

I founded RISE Global Solutions and Calltastic, ran CX for fast-growing startups, and now I help founders and operators build support systems that actually scale.

I don't do fluff. I don't do "strategic decks" that never get implemented. I do real work—strategy, execution, and everything in between.

How I Got Here

I started in call centers back when we still used paper and highlighters. Worked my way up from agent to team lead to operations manager to VP of CX.

Along the way, I built teams across domestic, nearshore, and offshore markets. I've managed vendor relationships, implemented tech stacks, designed QA frameworks, and scaled support orgs from 5 to 500+.

In 2010, I founded RISE Global Solutions, a BPO focused on helping startups and growing brands scale customer support without losing quality. Later, I launched Calltastic, offering flexible, tech-enabled support for eComm and subscription businesses.

Now, I work with founders and CX leaders who need strategic guidance, interim leadership, or hands-on execution—without the overhead of a full-time exec.

What I've Done

  • Built and scaled CX teams for DTC, SaaS, and subscription brands
  • Managed domestic, nearshore, and offshore outsourcing partnerships
  • Implemented CCaaS, CRM, and WFM systems across dozens of companies
  • Designed performance frameworks, QA programs, and training systems
  • Advised Pre-Seed to Series C startups on CX strategy and ops
  • Led vendor RFPs, contract negotiations, and tech procurement
  • Coached CX leaders and support teams through hypergrowth

My Leadership Style

Customer-First

Everything starts with the customer. If it doesn't improve their experience, we don't do it.

Calm Under Fire

Crisis mode doesn't help anyone. I stay steady, make decisions fast, and keep the team focused.

Builder, Not Babysitter

I build systems that run without me. I'm here to set you up for long-term success, not create dependency.

Coach to Teams, Not Micromanager

I trust people to do their jobs. My role is to coach, remove blockers, and make sure they have what they need to win.

Who I Work With

I work with fast-growing brands—usually Pre-Seed to Series C—who need strategic CX leadership but aren't ready for (or don't need) a full-time VP.

You might be a fit if you're:

  • A founder still handling support yourself (and you shouldn't be)
  • Scaling fast and need CX strategy before you blow up
  • Evaluating outsourcing and want unbiased advice
  • Shopping for tech and don't want to get sold by vendors
  • About to hire a CX lead and want to set them up right
  • Dealing with a broken vendor relationship and need help fixing it

Outside of Work

When I'm not nerding out on CX ops, you'll find me with my family, playing guitar, or chasing music like it's a full-time job.

LA born and raised. Still here. Still love it.

I'm based in Los Angeles, California, and serve clients across the U.S. and internationally. Most of my work is remote, but I regularly visit clients onsite when needed to help implement systems or train teams.

Companies I've Worked With

I've helped brands across eComm, SaaS, subscription services, healthcare, financial services, and more.

Client list available upon request.

Want to Work Together?

Whether you need a one-time strategy call or ongoing advisory, let's talk and see if we're a fit.

Book a Discovery Call