Consultative Support Services
Expert CX and Contact Center strategy designed to sharpen performance, scale smarter, and deliver results that last.
Introduction & Discovery Call
In this call, we'll discuss your current customer experience and contact center setup, uncover challenges, and explore your goals. It's a chance to identify opportunities for improvement and see how smarter, human-centered strategies can help your business grow. No pressure—just clarity and actionable insights to guide your next steps.
Book a Free CX Assessment
Hourly Consultative Support
Access executive-level CX and Contact Center expertise by the hour. Get tailored strategies, operational insights, and actionable solutions to elevate your customer experience.
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Comprehensive CX & Contact Center Assessment
Discover hidden opportunities to improve your customer experience and streamline your contact center operations. Our assessment includes a strategic review of your current CX tools, team structure, and service performance. You'll receive expert insights, tailored recommendations, and actionable next steps—whether you're scaling, optimizing, or just getting started.
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Retained Advisory & Consultative Support - Essential
For budget conscious clients needing immediate support
- Up to 5 hours of any combination of project, consultation, or development sessions per month (virtual)
- Unlimited Email/Messaging support (48-hour response time)
- CX & Contact Center Initial Assessment ($595 Value)
- Access to CX resource library (templates, checklists, playbooks)
- Setup/Maintenance of Project Board
Retained Advisory & Consultative Support - Core
For growing ventures needing ongoing CX/Contact Center consultative support.
- Up to 10 hours of any combination of project, consultation, or development sessions per month (virtual)
- Unlimited Email/Messaging support (48-hour response time)
- CX & Contact Center Initial Assessment (A $595 Value)
- Access to CX resource library (templates, checklists, playbooks)
- Setup/Maintenance of Project Board
Retained Advisory & Consultative Support - Growth Partner
For growing ventures needing ongoing CX/Contact Center consultative support.
- Up to 20 hours of any combination of project, consultation, or development sessions per month (virtual)
- Unlimited Email/Messaging support (48-hour response time)
- CX & Contact Center Initial Assessment (A $595 Value)
- Access to CX resource library (templates, checklists, playbooks)
- Setup/Maintenance of Project Board
Ready to Get Started?
Tell me a bit about your project, your team, or where you need support. I respond to every message within one business day.
leo@thatcallcenterguy.comPrefer a quick call? Mention it in your email and I’ll send over a calendar link.