Privacy Policy

1. Introduction

That Call Center Guy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

• Fill out contact forms or request information
• Schedule consultations or discovery calls
• Sign up for our services
• Communicate with us via email, phone, or messaging platforms
• Subscribe to newsletters or updates

This information may include:

• Name and contact information (email, phone number)
• Company name and job title
• Business information and project details
• Payment and billing information
• Communication preferences

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visits

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to inquiries and schedule consultations
• Process payments and fulfill service agreements
• Communicate with you about services, updates, and offers
• Improve our website and services
• Analyze website usage and trends
• Comply with legal obligations
• Prevent fraud and ensure security

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our business, such as:

• Email and communication platforms (e.g., Google Workspace, Slack)
• Payment processors
• Website hosting and analytics providers
• Scheduling and calendar tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Client engagement data is typically retained for the duration of the engagement plus 7 years for legal and tax purposes.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us at trevorhunter7392@gmail.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your rights

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access, rectification, and erasure of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically.

13. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence.

14. Do Not Track Signals

Some browsers have "Do Not Track" features that allow you to tell websites not to track you. We do not currently respond to Do Not Track signals.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

That Call Center Guy
Email: trevorhunter7392@gmail.com
Website: thatcallcenterguy.com