Services Built for Speed & Scale
Whether you need strategy, execution, or both—I help you build CX systems that actually work.
Consultative Support
You don't need a full-time exec. You need someone who can dive in, diagnose the problem, and get you moving fast.
Fractional Leadership
I step in as your interim CX exec—building strategy, coaching teams, and setting up sustainable systems.
Strategy Calls
One-off sessions to tackle specific challenges: org design, tech selection, vendor evaluation, or performance optimization.
Project-Based Execution
Need a contact center built? Tech stack implemented? Vendor RFP managed? I execute end-to-end.
Outsourcing Support
Find the right partners. Set them up right. Scale with confidence.
Domestic, Nearshore, Offshore
I help you pick the right model based on your product, customer base, and budget—not vendor sales pitches.
Vendor Selection & RFP Management
From shortlisting to contract negotiation, I manage the entire process so you don't get stuck with the wrong partner.
Implementation & Quality Control
Getting vendors live is one thing. Keeping them effective is another. I build QA frameworks and governance that work.
Tech Stack & Procurement
Get the right tools (CCaaS, UCaaS, CRM, AI) without overpaying or underbuilding.
CCaaS / UCaaS Selection
Zendesk, Intercom, Five9, Talkdesk, Genesys—I've implemented them all. I'll help you pick the right fit.
CRM Integrations
Connect your support stack to your sales, ops, and product systems. No siloes, no manual workarounds.
AI-Powered Automation
Smart automation that reduces costs without tanking your customer experience. Done right, not shiny.
Implementation Without Tech Trauma
I manage rollouts so your team doesn't have to. Training, testing, go-live—handled.
How We Work Together
Flexible engagement models designed for startups and lean teams.
Retained Advisory
$799/mo - 4 hours, unlimited async support, resource access, and support board.
Learn More