Services Built for Speed & Scale
Whether you need strategy, execution, or both—I help you build CX systems that actually work.
Consultative Support
You don't need a full-time exec. You need someone who can dive in, diagnose the problem, and get you moving fast.
Fractional Leadership
I step in as your interim CX exec—building strategy, coaching teams, and setting up sustainable systems.
Strategy Calls
One-off sessions to tackle specific challenges: org design, tech selection, vendor evaluation, or performance optimization.
Project-Based Execution
Need a contact center built? Tech stack implemented? Vendor RFP managed? I execute end-to-end.
Outsourcing Support
Find the right partners. Set them up right. Scale with confidence.
Domestic, Nearshore, Offshore
I help you pick the right model based on your product, customer base, and budget—not vendor sales pitches.
Vendor Selection & RFP Management
From shortlisting to contract negotiation, I manage the entire process so you don't get stuck with the wrong partner.
Implementation & Quality Control
Getting vendors live is one thing. Keeping them effective is another. I build QA frameworks and governance that work.
Tech Stack & Procurement
Get the right tools (CCaaS, UCaaS, CRM, AI) without overpaying or underbuilding.
CCaaS / UCaaS Selection
Zendesk, Intercom, Five9, Talkdesk, Genesys—I've implemented them all. I'll help you pick the right fit.
CRM Integrations
Connect your support stack to your sales, ops, and product systems. No siloes, no manual workarounds.
AI-Powered Automation
Smart automation that reduces costs without tanking your customer experience. Done right, not shiny.
Implementation Without Tech Trauma
I manage rollouts so your team doesn't have to. Training, testing, go-live—handled.
Key Service Paths
Start with the area that matches the problem you are trying to fix.
Contact Center Consulting
For operating model, staffing, channels, QA, reporting, vendor coordination, and performance issues inside the contact center.
Fractional CX Leadership
For companies that need senior CX direction and follow-through without hiring a full-time executive yet.
CX Operations Consulting
For workflows, SOPs, escalations, QA, reporting, knowledge management, and operating consistency.
Contact Center Technology Consulting
For tool selection, current-stack assessment, reporting, routing, integration, implementation planning, and adoption.
BPO Vendor Selection
For comparing outsourcing partners, proposals, pricing, operating fit, due diligence, and launch readiness.
Industry Experience
Support looks different when the business model changes. These pages go deeper into the operating patterns Leo can credibly support today.
Ecommerce and DTC
For order questions, returns, shipping issues, seasonal support volume, retention pressure, and fast-moving customer channels.
SaaS
For onboarding handoffs, product usage questions, technical escalations, support/customer-success boundaries, and product feedback loops.
Subscription Businesses
For billing questions, cancellation handling, lifecycle support, retention signals, policy clarity, and recurring support friction.
Regional Consulting Context
Leo works remotely with companies nationwide. Regional pages explain operating differences without pretending there are separate offices or city teams.
How the Work Gets Done
These pages explain Leo's operating method and decision frameworks without adding unsupported case studies or invented proof.
CX Consulting Approach
How Leo diagnoses customer experience problems, separates symptoms from causes, and turns priorities into practical work.
Assessment Process
How a CX and contact center assessment reviews customer friction, operating structure, tools, reporting, and next steps.
Support Operating Model
How structure, ownership, workflow, technology, QA, reporting, and escalation fit together in a support operation.
How We Work Together
Flexible engagement models designed for startups and lean teams.
Retained Advisory
Plans from $795/mo with structured CX advisory, async support, resource access, and support board setup.
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