$595
Comprehensive CX & Contact Center Assessment
A full CX Assessment is your diagnostic report. I evaluate every part of your customer-support ecosystem—technology, process, staffing, reporting, and vendor alignment. You'll get a written report detailing quick wins, critical risks, and a prioritized roadmap for the next 90 days.
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Each assessment covers:
What You Get
- ✓ Channel health (email, chat, phone, social, self-service)
- ✓ Ticket-handling efficiency and response-time analysis
- ✓ Review of your automation tools (AI chat, CRM, CCaaS)
- ✓ Evaluation of team structure, skill gaps, and performance data
You'll know exactly where to focus budget and effort to improve customer experience without adding overhead.
After your assessment, move directly into Hourly Support or a Retained Plan to implement the fixes.
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Get your comprehensive assessment and discover opportunities to improve your CX operations.
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