Customer Service in Santa Ana, CA

Professional customer care in Santa Ana: Leo Lopez provides expert assistance with a commitment to excellence, ensuring satisfaction for local businesses seeking reliable

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You're Growing, But Support Ops Are Chaos

You're growing but don't have time to build support from scratch.
You're too small for a CX exec, but too big to keep winging it.
You're not sure when or how to outsource.
You're losing customers and time because your support ops are duct-taped together.

You don't need a full-time hire — you need the right execution at the right time.

See How I Can Help

Why Hire Full-Time When You Can Get Results Now?

Fractional support gives you senior-level execution without the 6-figure cost, the ramp time, or the risk.

Save Big on Salary

Customer Service gives you senior-level execution without the 6-figure cost. No benefits. No ramp. Just results.

Build Smarter, Faster

I design CX systems that don't break under growth. Tech, team, process. Everything built to scale.

Fix What's Broken

Already in motion but it's chaos? I'll diagnose what's not working and execute a clean, smart turnaround.

No Waiting, No Guesswork

You don't have 6 months to figure it out. I've done this before and I move fast, with clarity.

See Full Services

What You Get With Fractional CX Leadership

Strategic CX Roadmap

Not just ideas. An actual plan to build, fix, or scale your support operation.

Hands-On Execution

I don't consult and disappear. I build systems, hire teams, and get it done.

Tech Stack Selection

Choose the right tools without overpaying or underbuilding. CCaaS, CRM, AI. Done smart.

Outsourcing Strategy

Domestic, nearshore, offshore. I help you pick the right partner and set them up right.

Fast Ramp, Immediate Value

No 90-day onboarding. I've done this dozens of times. I know what works and what doesn't.

Customer Service Services in Santa Ana

Welcome to Leo Lopez's Customer Service Consultancy

As a seasoned Customer Experience and Contact Center Consultant based in Santa Ana, CA, I am dedicated to delivering tangible results for businesses looking to elevate their customer service operations.

Why Choose Leo Lopez for Your Customer Service Needs in Santa Ana?

Personalized Approach: I take a hands-on, individualized approach to each project, tailoring strategies to your specific business needs in Santa Ana.
Proven Expertise: With years of experience in the field, I bring a wealth of knowledge and a track record of successful customer service transformations for businesses in the Santa Ana area.
Data-Driven Solutions: Utilizing the latest tools and technology, I implement data-driven solutions to optimize your customer service processes and enhance overall customer satisfaction.
Local Insight: Being a Santa Ana native, I have a deep understanding of the local market dynamics and can provide targeted customer service strategies that resonate with your Santa Ana customers.
Cost-Effective Consulting: As a fractional CX consultant, I offer cost-effective consulting services tailored to your budget constraints, ensuring maximum ROI for your customer service investments in Santa Ana.

When you partner with Leo Lopez, you can expect practical solutions, measurable outcomes, and a commitment to excellence in every aspect of your customer service operations. Remember, I don't pitch ideas, I build results.

What Clients Say When They Realize They Don't Need a Full-Time CX Exec

No bloated teams. No consultants who "circle back." Just honest strategy and execution that works.

"Leo's an incredible operator. Every referral we send his way turns into a win."

Jon Zacharias Gr0

"Strategic, fast, and gets results. Highly recommend."

Gary Guseinov RealDefense

"Leo helped us scale CX across our online and retail growth."

Sunny & Seema Venus Et Fleur

Let's Build a Customer Experience That Actually Works

If you're running CX on gut instinct, juggling support tickets, and duct-taping tools together, stop. You don't need a full-time hire. You need the right operator.

Book a Free CX Assessment