Cx Consultant in Laguna Niguel, CA

Leverage top-tier customer experience expertise in Laguna Niguel. Enhance your business with trusted solutions from Leo Lopez,

Book a Free Discovery Call

You're Growing, But Support Ops Are Chaos

You're growing but don't have time to build support from scratch.
You're too small for a CX exec, but too big to keep winging it.
You're not sure when or how to outsource.
You're losing customers and time because your support ops are duct-taped together.

You don't need a full-time hire — you need the right execution at the right time.

See How I Can Help

Why Hire Full-Time When You Can Get Results Now?

Fractional support gives you senior-level execution without the 6-figure cost, the ramp time, or the risk.

Save Big on Salary

Cx Consultant gives you senior-level execution without the 6-figure cost. No benefits. No ramp. Just results.

Build Smarter, Faster

I design CX systems that don't break under growth. Tech, team, process. Everything built to scale.

Fix What's Broken

Already in motion but it's chaos? I'll diagnose what's not working and execute a clean, smart turnaround.

No Waiting, No Guesswork

You don't have 6 months to figure it out. I've done this before and I move fast, with clarity.

See Full Services

What You Get With Fractional CX Leadership

Strategic CX Roadmap

Not just ideas. An actual plan to build, fix, or scale your support operation.

Hands-On Execution

I don't consult and disappear. I build systems, hire teams, and get it done.

Tech Stack Selection

Choose the right tools without overpaying or underbuilding. CCaaS, CRM, AI. Done smart.

Outsourcing Strategy

Domestic, nearshore, offshore. I help you pick the right partner and set them up right.

Fast Ramp, Immediate Value

No 90-day onboarding. I've done this dozens of times. I know what works and what doesn't.

Cx Consultant Services in Laguna Niguel

Leo Lopez: Your Expert Cx Consultant in Laguna Niguel, CA

Hi there, I'm Leo Lopez, your go-to Customer Experience Consultant right here in Laguna Niguel. I specialize in transforming contact centers into efficient hubs of customer satisfaction. My approach is all about practical solutions and tangible results. No fluff, just real improvements that you can see and measure.

Why Choose Me as Your Cx Consultant?

Hands-On Expertise: With years of hands-on experience in CX and contact center optimization, I bring a wealth of practical knowledge to the table.
Personalized Solutions: I tailor my strategies to fit your specific business needs and challenges here in Laguna Niguel, CA.
Data-Driven Decisions: I rely on data and analytics to drive decision-making, ensuring that every move we make is backed by solid insights.

When you work with me, you're not just getting a consultant - you're getting a partner dedicated to improving your customer experience from the ground up. My tagline says it all: "I don't pitch ideas, I build results." Let's build those results together here in beautiful Laguna Niguel.

What Clients Say When They Realize They Don't Need a Full-Time CX Exec

No bloated teams. No consultants who "circle back." Just honest strategy and execution that works.

"Leo's an incredible operator. Every referral we send his way turns into a win."

Jon Zacharias Gr0

"Strategic, fast, and gets results. Highly recommend."

Gary Guseinov RealDefense

"Leo helped us scale CX across our online and retail growth."

Sunny & Seema Venus Et Fleur

Let's Build a Customer Experience That Actually Works

If you're running CX on gut instinct, juggling support tickets, and duct-taping tools together, stop. You don't need a full-time hire. You need the right operator.

Book a Free CX Assessment