Cx Consultant in Santa Monica, CA

Elevate Your Customer Experience: Experienced consultant in Santa Monica enhancing customer relations, driving growth, and maximizing satisfaction for businesses seeking

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You're Growing, But Support Ops Are Chaos

You're growing but don't have time to build support from scratch.
You're too small for a CX exec, but too big to keep winging it.
You're not sure when or how to outsource.
You're losing customers and time because your support ops are duct-taped together.

You don't need a full-time hire — you need the right execution at the right time.

See How I Can Help

Why Hire Full-Time When You Can Get Results Now?

Fractional support gives you senior-level execution without the 6-figure cost, the ramp time, or the risk.

Save Big on Salary

Cx Consultant gives you senior-level execution without the 6-figure cost. No benefits. No ramp. Just results.

Build Smarter, Faster

I design CX systems that don't break under growth. Tech, team, process. Everything built to scale.

Fix What's Broken

Already in motion but it's chaos? I'll diagnose what's not working and execute a clean, smart turnaround.

No Waiting, No Guesswork

You don't have 6 months to figure it out. I've done this before and I move fast, with clarity.

See Full Services

What You Get With Fractional CX Leadership

Strategic CX Roadmap

Not just ideas. An actual plan to build, fix, or scale your support operation.

Hands-On Execution

I don't consult and disappear. I build systems, hire teams, and get it done.

Tech Stack Selection

Choose the right tools without overpaying or underbuilding. CCaaS, CRM, AI. Done smart.

Outsourcing Strategy

Domestic, nearshore, offshore. I help you pick the right partner and set them up right.

Fast Ramp, Immediate Value

No 90-day onboarding. I've done this dozens of times. I know what works and what doesn't.

Cx Consultant Services in Santa Monica

Transform Your Business with Leo Lopez, Your Personal Cx Consultant in Santa Monica

Welcome to my page, I'm Leo Lopez, a seasoned Customer Experience and Contact Center Consultant based right here in sunny Santa Monica, CA. As a fractional CX consultant and advisor, I specialize in turning theory into action, focusing on tangible results that drive your business forward.

Why Choose Me as Your Cx Consultant?

Local Expertise: With a deep understanding of the Santa Monica business landscape, I tailor solutions that resonate with your local audience.
Hands-On Approach: I don't just provide recommendations—I roll up my sleeves to implement strategies that yield measurable outcomes.
Personalized Service: As an independent consultant, you'll work directly with me, ensuring a tailored experience that addresses your unique challenges.

At Leo Lopez, I don't pitch ideas; I build results. Through my practical and execution-focused consulting style, I help businesses like yours streamline processes, enhance customer satisfaction, and boost operational efficiency.

Unlock Your Business's Potential

Maximize customer satisfaction through personalized CX strategies.
Optimize your contact center operations for peak performance.
Implement data-driven solutions for sustainable growth.

When you partner with me, you're not just hiring a consultant—you're gaining a dedicated ally in your quest for business excellence. Let's work together to elevate your customer experience and drive impactful change in Santa Monica, CA.

What Clients Say When They Realize They Don't Need a Full-Time CX Exec

No bloated teams. No consultants who "circle back." Just honest strategy and execution that works.

"Leo's an incredible operator. Every referral we send his way turns into a win."

Jon Zacharias Gr0

"Strategic, fast, and gets results. Highly recommend."

Gary Guseinov RealDefense

"Leo helped us scale CX across our online and retail growth."

Sunny & Seema Venus Et Fleur

Let's Build a Customer Experience That Actually Works

If you're running CX on gut instinct, juggling support tickets, and duct-taping tools together, stop. You don't need a full-time hire. You need the right operator.

Book a Free CX Assessment