Cx Operations in Santa Monica, CA

Innovative Cx strategies tailored to your Santa Monica business. Elevate customer satisfaction with our proven operational expertise. Leo Lopez

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You're Growing, But Support Ops Are Chaos

You're growing but don't have time to build support from scratch.
You're too small for a CX exec, but too big to keep winging it.
You're not sure when or how to outsource.
You're losing customers and time because your support ops are duct-taped together.

You don't need a full-time hire — you need the right execution at the right time.

See How I Can Help

Why Hire Full-Time When You Can Get Results Now?

Fractional support gives you senior-level execution without the 6-figure cost, the ramp time, or the risk.

Save Big on Salary

Cx Operations gives you senior-level execution without the 6-figure cost. No benefits. No ramp. Just results.

Build Smarter, Faster

I design CX systems that don't break under growth. Tech, team, process. Everything built to scale.

Fix What's Broken

Already in motion but it's chaos? I'll diagnose what's not working and execute a clean, smart turnaround.

No Waiting, No Guesswork

You don't have 6 months to figure it out. I've done this before and I move fast, with clarity.

See Full Services

What You Get With Fractional CX Leadership

Strategic CX Roadmap

Not just ideas. An actual plan to build, fix, or scale your support operation.

Hands-On Execution

I don't consult and disappear. I build systems, hire teams, and get it done.

Tech Stack Selection

Choose the right tools without overpaying or underbuilding. CCaaS, CRM, AI. Done smart.

Outsourcing Strategy

Domestic, nearshore, offshore. I help you pick the right partner and set them up right.

Fast Ramp, Immediate Value

No 90-day onboarding. I've done this dozens of times. I know what works and what doesn't.

Cx Operations Services in Santa Monica

Transforming Cx Operations in Santa Monica, CA

Greetings from Leo Lopez, your dedicated Cx Operations specialist based right here in sunny Santa Monica, CA. I'm not your typical consultant - I'm a hands-on operator who gets things done. My approach is all about actionable strategies and tangible results, no fluff or empty promises.

Why Choose Leo Lopez for Your Cx Operations Needs?

Personalized Solutions: I tailor each Cx strategy to fit your unique business requirements, ensuring a bespoke approach that drives real change.
Local Expertise: With a deep understanding of the Santa Monica market, I bring insights that are specifically tailored to businesses in this vibrant city.
Proven Track Record: My track record speaks for itself - I don't just talk about results, I deliver them consistently for my clients.

When you work with me, you're not getting a cookie-cutter solution. I dive deep into your operations, identifying pain points and implementing practical solutions that boost efficiency and customer satisfaction.

Building Smarter Systems with Leo Lopez

My mission is simple: to streamline your Cx operations and help you build a sustainable framework for success. I don't just pitch ideas - I build results that drive growth and profitability for your business.

Let's collaborate to elevate your Cx operations in Santa Monica, CA. Together, we can create a seamless customer experience that sets you apart in this competitive market.

What Clients Say When They Realize They Don't Need a Full-Time CX Exec

No bloated teams. No consultants who "circle back." Just honest strategy and execution that works.

"Leo's an incredible operator. Every referral we send his way turns into a win."

Jon Zacharias Gr0

"Strategic, fast, and gets results. Highly recommend."

Gary Guseinov RealDefense

"Leo helped us scale CX across our online and retail growth."

Sunny & Seema Venus Et Fleur

Let's Build a Customer Experience That Actually Works

If you're running CX on gut instinct, juggling support tickets, and duct-taping tools together, stop. You don't need a full-time hire. You need the right operator.

Book a Free CX Assessment