Elevate customer experiences with proven expertise. Enhance satisfaction and loyalty with specialized guidance from industry leaders in Los Angeles.
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You don't need a full-time hire — you need the right execution at the right time.
See How I Can HelpFractional support gives you senior-level execution without the 6-figure cost, the ramp time, or the risk.
Fractional Cx gives you senior-level execution without the 6-figure cost. No benefits. No ramp. Just results.
I design CX systems that don't break under growth. Tech, team, process. Everything built to scale.
Already in motion but it's chaos? I'll diagnose what's not working and execute a clean, smart turnaround.
You don't have 6 months to figure it out. I've done this before and I move fast, with clarity.
Not just ideas. An actual plan to build, fix, or scale your support operation.
I don't consult and disappear. I build systems, hire teams, and get it done.
Choose the right tools without overpaying or underbuilding. CCaaS, CRM, AI. Done smart.
Domestic, nearshore, offshore. I help you pick the right partner and set them up right.
No 90-day onboarding. I've done this dozens of times. I know what works and what doesn't.
Hey there, I'm Leo Lopez, your go-to Customer Experience expert in Los Angeles, CA. If you're looking for tangible results and not just theories, you're in the right place. As a seasoned consultant, I focus on practical solutions that drive real improvements in your business operations.
When you work with me, you're not just getting a consultant; you're partnering with a dedicated professional who is committed to your success. My tagline says it all - "I don't pitch ideas, I build results."
Los Angeles businesses trust me to optimize their customer experiences through a data-driven and customer-centric approach. My focus is on transforming your CX processes to enhance customer satisfaction and boost your bottom line.
Let's collaborate to elevate your business's CX strategies and deliver exceptional experiences that keep your customers coming back, right here in Los Angeles.
No bloated teams. No consultants who "circle back." Just honest strategy and execution that works.
"Leo's an incredible operator. Every referral we send his way turns into a win."
"Strategic, fast, and gets results. Highly recommend."
"Leo helped us scale CX across our online and retail growth."
If you're running CX on gut instinct, juggling support tickets, and duct-taping tools together, stop. You don't need a full-time hire. You need the right operator.
Book a Free CX Assessment