Fractional Cx in Santa Monica, CA

Elevate customer experiences with Santa Monica's leading fractional Cx provider. Trusted expertise and tailored solutions for businesses seeking exceptional customer

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You're Growing, But Support Ops Are Chaos

You're growing but don't have time to build support from scratch.
You're too small for a CX exec, but too big to keep winging it.
You're not sure when or how to outsource.
You're losing customers and time because your support ops are duct-taped together.

You don't need a full-time hire — you need the right execution at the right time.

See How I Can Help

Why Hire Full-Time When You Can Get Results Now?

Fractional support gives you senior-level execution without the 6-figure cost, the ramp time, or the risk.

Save Big on Salary

Fractional Cx gives you senior-level execution without the 6-figure cost. No benefits. No ramp. Just results.

Build Smarter, Faster

I design CX systems that don't break under growth. Tech, team, process. Everything built to scale.

Fix What's Broken

Already in motion but it's chaos? I'll diagnose what's not working and execute a clean, smart turnaround.

No Waiting, No Guesswork

You don't have 6 months to figure it out. I've done this before and I move fast, with clarity.

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What You Get With Fractional CX Leadership

Strategic CX Roadmap

Not just ideas. An actual plan to build, fix, or scale your support operation.

Hands-On Execution

I don't consult and disappear. I build systems, hire teams, and get it done.

Tech Stack Selection

Choose the right tools without overpaying or underbuilding. CCaaS, CRM, AI. Done smart.

Outsourcing Strategy

Domestic, nearshore, offshore. I help you pick the right partner and set them up right.

Fast Ramp, Immediate Value

No 90-day onboarding. I've done this dozens of times. I know what works and what doesn't.

Fractional Cx Services in Santa Monica

About Leo Lopez, Your Fractional Cx Expert in Santa Monica

Hey there! I'm Leo Lopez, your go-to guy for all things Customer Experience in Santa Monica, CA. I'm not your typical consultant – I'm in the trenches with you, getting things done and making a real impact.

Why Choose Me for Your Fractional Cx Needs?

Proven Track Record: With years of experience under my belt, I've helped numerous businesses in Santa Monica elevate their customer experience strategies.
Hands-On Approach: I don't just talk the talk; I walk the walk. I work side by side with you to implement practical solutions that drive results.
Customized Solutions: No cookie-cutter approaches here. I tailor my strategies to meet your specific needs and goals.

When you work with me, you're not just getting a consultant – you're getting a partner dedicated to your success. I thrive on challenges and love nothing more than seeing my clients in Santa Monica succeed beyond their expectations.

Local Expertise for Santa Monica Businesses

Being based in Santa Monica, I understand the unique challenges and opportunities that businesses in this vibrant city face. From the bustling streets of Downtown Santa Monica to the tech hub in Silicon Beach, I know what it takes to thrive in this competitive market.

Let's skip the fluff and get straight to the results. I don't believe in empty promises – I believe in delivering tangible outcomes that propel your business forward. So if you're ready to take your customer experience to the next level, I'm here to make it happen.

Get in Touch

Ready to revolutionize your customer experience strategy in Santa Monica? Let's chat! Reach out to me, Leo Lopez, and let's build results together.

What Clients Say When They Realize They Don't Need a Full-Time CX Exec

No bloated teams. No consultants who "circle back." Just honest strategy and execution that works.

"Leo's an incredible operator. Every referral we send his way turns into a win."

Jon Zacharias Gr0

"Strategic, fast, and gets results. Highly recommend."

Gary Guseinov RealDefense

"Leo helped us scale CX across our online and retail growth."

Sunny & Seema Venus Et Fleur

Let's Build a Customer Experience That Actually Works

If you're running CX on gut instinct, juggling support tickets, and duct-taping tools together, stop. You don't need a full-time hire. You need the right operator.

Book a Free CX Assessment