That Call Center Guy

Hi, I'm Leo Lopez.

Entrepreneur. Executive. Operator. That Call Center Guy.

I'm an executive, founder, and operator passionate about customer experience, operations, and business growth.

I look forward to connecting and learning more about your goals.

My Story Book a Conversation

About

Operator at Heart. Entrepreneur by Nature.

My career started in customer operations and eventually took me from the front lines to executive leadership and entrepreneurship.

Along the way, I've built and led teams, transformed operations, worked with companies at different stages of growth, and learned firsthand what it takes to turn strategy into execution.

The philosophy behind how I work is simple:

People. Process. Performance.

Get those three things working together, and you can build some pretty incredible businesses.

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Experience

Leading CX, contact center, and business operations — building teams, improving performance, and helping organizations scale.

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Companies

I'm an entrepreneur who likes building things. See the companies, brands, and ideas I'm working on today.

See What I'm Building →

Media

Podcasts, speaking, interviews, and conversations on business, CX, operations, leadership, and entrepreneurship.

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What Clients Say When They Realize They Don't Need a Full-Time CX Exec

No bloated teams. No consultants who "circle back." Just honest strategy and execution that works.

"Leo's an incredible operator. Every referral we send his way turns into a win."

Jon Zacharias Gr0

"Strategic, fast, and gets results. Highly recommend."

Gary Guseinov RealDefense

"Leo helped us scale CX across our online and retail growth."

Sunny & Seema Venus Et Fleur

Let's Build a Customer Experience That Actually Works

If you're running CX on gut instinct, juggling support tickets, and duct-taping tools together, stop. You don't need a full-time hire. You need the right operator.

Book a Free CX Assessment