Customer Experience
How better customer operations can create better business outcomes.
MEDIA
Conversations Worth Having.
Some of the best ideas come from conversations.
I've had opportunities to share my experience through podcasts, interviews, speaking engagements, panels, and other conversations about customer experience, operations, leadership, and entrepreneurship.
This is where you'll find some of those conversations.
Operations
Building the people, processes, technology, and accountability required to scale.
Leadership
Lessons from building teams, developing leaders, and managing through change.
Entrepreneurship
What I'm learning from moving beyond operating companies to building them.
Contact Centers
What years inside customer operations have taught me about customers, employees, technology, and business.
Speaking
Looking for a Speaker or Guest?
I enjoy conversations with entrepreneurs, executives, operators, students, and anyone interested in what it actually takes to build and operate businesses.
For podcasts, speaking engagements, panels, guest lectures, or media opportunities: