Building Better Operations.

I've spent my career working at the intersection of customers, people, operations, and technology.

My experience spans customer experience, contact centers, sales and service operations, outsourcing, workforce management, technology, analytics, organizational leadership, and business transformation.

I've had the opportunity to lead teams, develop managers, build operational infrastructure, improve performance, implement new technologies, and help organizations navigate periods of growth and change.

But titles only tell part of the story.

What I've always enjoyed most is solving problems and building operations that work better -- for the customer, the employees, and the business.